Success Stories
The field services industry faces a complex web of health, safety, and environmental regulations - bringing with it mountains of paperwork. Our clients previously juggled multiple, disconnected software systems or relied on entirely manual processes, limiting their ability to scale. With teams constantly on the move, proving that jobs were completed according to protocol was a persistent challenge. The result? Inefficiencies, delays, and missed opportunities.
ConeRQ has helped our clients streamline their operations, eliminating paperwork and integrating all their systems under one seamless platform. Our technology has enabled smarter scheduling, optimised route planning, and ensured real-time compliance tracking - saving time, cutting costs, and reducing their environmental impact. With improved efficiency and greater control, our clients are now able to take on more work, meet sustainability goals, and operate with confidence.
Here’s how we’ve made a difference…
Renteq Highways
What was the challenge?
Highways are the backbone of Britain's transport network and so their management and optimisation is therefore critical. Renteq provides traffic management services to a wide range of customers working on roads and highways. However, the company's legacy system was limiting the service it could provide to its customers, causing some serious traffic jams for users. Booking customer jobs using the legacy business system was complex and convoluted. Furthermore, Microsoft Access databases could only be accessed on PCs in Renteq's office, making it difficult for employees to work remotely.
Exploring the legacy business system allowed us to pinpoint the difficulties Renteq team members faced when using it day to day, as well as the features and tools that were lacking. Unsurprisingly, one of the first issues raised by users was the system's poor usability, which was causing delays and inefficiencies. As such, a new, bespoke, whole‑business web application was needed.
Renteq had four key goals: to streamline business operations, become more eco‑friendly, increase mobility and eliminate errors.
What was the solution?
The display of the new dashboard was a reinvention, dividing the general platform display into individual screens to show unique information, easing navigation for the user. We also designed new validations that displayed in real time and eliminated different commonly‑experienced problem scenarios.
The new mobile‑ready business system can be accessed anywhere on any device, freeing up team members to work however and wherever they wish. It allows Renteq to manage other areas of the business, such as HR and financial reporting.
What was the result?
Overall, it has saved Renteq's business a significant amount of time and money - and spared its users a significant amount of frustration!
Renteq's employees are spending less time re‑entering data, waiting for pages to load and trying to navigate messy graphics. Instead, their time is spent productively - boosting Renteq's business, improving the service it was offering to its customers, and helping to keep vehicles and passengers traversing the length and breadth of Britain!
ConeRQ being used in practice:
Highway Safety Management
What was the challenge?
HSM aims to provide high quality, cost-effective traffic management services to utility companies and highways industry clients across the UK. The company’s dedicated workforce are based both in and out of its offices, and team members are committed to ensuring that all of their clients receive consistent and high quality services.
A wide customer base, a dispersed workforce and reliant on white-boarding, HSM was managing a number of paperwork systems which were no longer fit for purpose.
It needed a totally new approach: a new electronic booking system for customer jobs, allowing the allocation of resources including staff to each specific job.
What was the solution?
We delivered a fully branded, complete management solution for HSM. We customised ConeRQ with tailored modules to provide a single user-friendly solution to manage jobs, from conception to completion. This included both office-based and remote working and – importantly for HSM – completely removed the need for paper-based systems.
The solution combines back office and admin functionality with front office tools and a remote worker application, which can be accessed by team members on their mobile devices. Back office features include a customised dashboard, jobs system with diary management, job instruction documentation for clients, quoting and invoicing, reporting and timesheets – making the tasks of HR and office staff a lot more streamlined!
Team members working in the field, meanwhile, each have an individual login to the system, where they can access information on new, upcoming, finished, and aborted jobs; get travel directions; log risk assessments; add photos and upload documents; contact their supervisor; and sync all of this data when they’re offline – ideal for those mobile ‘not spots’.
What was the result?
Well, who better to share the outcome of the project than Adam Smith, Director at HSM?
“This system - how it works and how you can tailor it to your needs - is fantastic.
Now it’s just amazing, from a streamlining point of view, where resource is allocated and what is happening at each depot.”
— Adam Smith (Director, HSM)
